Skip to content
25% SALE on all our Grilles Site Wide
25% SALE on all our Grilles Site Wide

FAQ

Product

What does "overlay" mean?

Overlay means that the part does not replace an existing part. It is installed over the existing part. Mostly used to change the appearance of an existing part.

What does "Snap - on' door handle mean?

Our patented Snap - on door handles look and feel better than our competitors. The snap on contours itself around the inner curvature of the door handle creating a seamless addition to your vehicle. Other door handle covers stop at the top of the door handle leaving the original color visible along with a sharp edge that can cut your hand. When you install a Snap - on door handle you can feel the difference with the "SNAP".

What is the difference between a replacement mirror and an overlay mirror?

An overlay mirror is installed over your existing mirror cap. With a replacement mirror cover the existing cover must be removed before the replacement mirror. Cover can be installed in its place.

What is the difference between a top mirror cover and a full mirror cover?

A top mirror cover will only cover the upper half of a mirror. A full mirror cover will cover the whole mirror.

What does door handle "bundle" mean?

Bundled door handles come with extra pieces to accommodate models with a smart key or without a smart key. This takes the guest work out of ordering a part for you. No more questioning quotation marks does my vehicle have a smart key? Quotation marks, is it only on the driver side? Quotation marks, quotation marks do the rear doors have smart keys? Quotation marks in doubt, contact us at info@trimillusion.com with a picture of your vehicle and someone from our team will be happy to assist.

What is the promoter that I got with my order used for?

The promoter supplied with your part allows the double-sided tape to form a strong bond with your vehicle. This is to be applied on the vehicle with a part will be installed after cleaning it removing dirt and before applying your part.

Returns

How to return a part and get a refund?

4Prior to sending your return, send an email to returns@trimillusion.com to request a Return Authorization: include your order number, items you need to return and the reason for the return in the message. Items can be returned for a refund or exchanged for same or equivalent items ( with price difference added/refunded). If you have the wrong part or bad fitment, please attach proof with photos. It is the responsibility of the customer to return items back. Return requests due to shipping errors, product defects, or damages in delivery must be reported to Trim Illusion,inc. within 7 business days from delivery date.

Wholesale

I am a reseller. How do i become a wholesale buyer?

Please contact info@trimillusion.com to request a wholesale account.

How do I reset the password for my online account?

If you forgot your password and can't sign in, got to the forgot password page, type your email and follow the instructions provided to validate your identity and create your new password. If you are already signed in and want to change your password, got to the customer account page and click on the reset password link. Then follow the password reset instructions provided.

How do I update the email on my online account?

To update the email address on your account, please send the update request using the contact form on this page. Please be sure to include the new email wish to use along with the old one. We normally update profile emails within 3 business days from the request, upon completing our user verification.

How can I look at my account purchases history?

Signed in customers can check on the status of their orders as well as see past orders in the order history portal. The customer portal provides live updates with tracking numbers on shipped items and scheduled dates for items we are still waiting to ship.

Can I have a catalog?

Absolutely! You can either download our regularly updated product inventory report or see our entire product matrix.

How do I receive a price list?

Please email info@trimillusion.com or fill our contact form to receive our pricing.

Payment

What payment methods are accepted by Trim Illusion?

All major credit cards and Paypal.

Is there any surcharge for using my credit card to make my purchase?

No!

Shipping

Do you ship internationally?

No. At this time we only ship within the US.

Do you ship to PO boxes?

Yes!

How soon will my goods arrive after placing an order?

Most orders are processed within 1-2 business days. Depending on your location please allow 4-7 business days for delivery.

Do you offer expediated shipping?

Yes! Please select your preferred delivery method upon check out.

I have problem with my delivery. What should I do?

If a tracking number has been provided, you can track the package to see where it is at anytime. If your package has not moved please contact UPS, FEDEX or USPS with your tracking Information.