Product

What does “overlay” mean?

Overlay means that the part does not replace an existing part, it is installed over the existing part. Mostly used to change the appearance of an existing part.

What does “Snap-On” door handle mean?

Our patented Snap-On door handles look and feel better than our competitors. The Snap-on contours around the inner curvature of the door handle creating a seamless addition to your vehicle. Other door handle covers stop at the top of the door handle leaving the original color visible along with a sharp edge that can cut your hand. When you install a Snap-on door handle you can feel the difference with the “SNAP”

What is the difference between replacement mirror and overlay mirror?

An overlay mirror is installed over your existing mirror cap. With a replacement mirror cover the existing cover must be removed before the replacement mirror cover can be installed in its place.

What is the difference between a top mirror cover and a full mirror cover?

A top mirror cover will only cover the upper half of a mirror. A full mirror cover will cover the whole mirror.

What does door handle “bundle” mean?

Bundled door handles come with extra pieces to accommodate models with a smart key or without a smart key. This takes the guess work out of ordering a part for you. No more questioning, “Does my vehicle have a smart key?”, “Is it only on the driver’s side?”, “Do the rear doors have smart keys?” If you’re in doubt, Contact us atinfo@trimillusion.comwith a picture of your vehicle and someone from our team will be happy to assist.

What is the promoter that I got with my order used for?

The promoter supplied with your part allows the double-sided tape to form a strong bond with your vehicle. This is to be applied on the vehicle where the part will be installed after cleaning and removing dirt and before applying your part.

Returns

How to return a part to get a refund?

Prior to sending your return, send an email to returns@trimillusion.com to request a Return Authorization: include your order number, items you need to return and the reason for the return in the message. Items can be returned for a refund, or an exchange for same or equivalent items (with the price difference added/refunded). If you have the wrong part or bad fitment, please attach proof with photos.

It is the responsibility of the customer to return items back.

Return requests due to shipping errors, product defects, or damage in delivery must be reported to Trim Illusion, Inc. within 7 business days from the delivery date.

Wholesale

I am a reseller. How do I become a wholesale buyer?

Please contactinfo@trimillusion.comto request a wholesale account.

How do I reset the password of my online account?

If you forgot your password and can’t sign in, go to the forgot password page, type in your email and follow the instructions provided to validate your identity and create a new password.

If you are already signed in and want to change your password, go to the customer account page and click on the reset password link. Then follow the password reset instructions provided.

How do I update the email on my online account?

To update the email address on your account, please send the update request using the contact form on this page. Please be sure to include the new email you wish to use along with the old one. We normally update profile emails within 3 business days from the request, upon completing user verification.

How can I look at my account purchase history?

Signed in customers can check on the status of their orders as well as see past orders in theorder historyportal. The customer portal provides live updates with tracking numbers on shipped items and scheduled dates for items that are still waiting to ship.

Can I have a catalog?

Absolutely! You can either download our regularly updatedproduct inventory reportor see ourentire product matrix.

How do I receive a price list?

Please emailinfo@trimillusion.comor fill out the form on the right to receive your pricing.

Payment

What payment methods are accepted by Trim Illusion?

All major Credit Cards and Paypal.

Is there any surcharge for using my Credit Card to make purchases?

No!

Shipping

Do you ship internationally?

No. At this time we only ship within the US.

Do you ship to PO boxes?

Yes!

How soon will my goods arrive after placing an order?

Most orders are processed within 1-2 business days. Depending upon your location please allow 4-7 business days for delivery.

Do you offer expedited shipping?

Yes! Please select your preferred delivery method upon check out.

I have a problem with my delivery. What should I do?

If a tracking number has been provided, you can track the package to see where it is at any time. If your package has not moved, please contact UPS, FedEx or USPS with your tracking information.